FREQUENTLY ASKED QUESTIONS
Have a question? We've got you covered. If you don't find your answer here, feel free to reach out to our support team.
ORDERS & PAYMENTS
How do I place an order? Browse our collections, select your size, and click "Add to Cart". Proceed to checkout and complete your payment — it's that simple!
What payment methods do you accept? We accept all major credit/debit cards, UPI, net banking, and other payment options available at checkout.
Can I modify or cancel my order after placing it? Orders are processed quickly. Please contact us immediately if you need to make changes — we'll do our best to help before dispatch.
SHIPPING & DELIVERY
How long does delivery take? Most orders are dispatched within 24 hours. Delivery typically takes 48 hours for most locations (excluding processing time and public holidays).
How much does shipping cost? Shipping is free on all orders above ₹5,000. A flat fee of ₹50 applies to orders below this value within India.
Do you ship internationally? Yes! We ship worldwide. International shipping charges are calculated at checkout. Please note that customs duties and import taxes (if applicable) are payable by the customer.
How do I track my order? Once your order is dispatched, you'll receive a tracking link via email or SMS. You can also use the Order Tracking page on our website.
RETURNS & EXCHANGES
What is your return policy? We accept returns within 7 days of delivery only in cases of damaged, defective, incorrect, or incomplete products. Please refer to our full [Return & Refund Policy] for details.
How do I initiate a return? Email us within 7 days of delivery with your Order Number, AWB/Courier Docket Number, and reason for return.
What refund method will I receive? Refunds are credited to your original payment method within 7 working days of receiving the returned product in its original condition.
Are all products eligible for return? Everyday Essentials are non-returnable. All other items must be unused, unwashed, with tags intact.
SIZING
How do I find my size? Please refer to our [Size Guide] for detailed measurements. If you're between sizes, we recommend sizing up.
What if the size doesn't fit? Exchanges are available for sizes of equal value. Contact us within 7 days of delivery to arrange an exchange.
ACCOUNT & PRIVACY
Do I need an account to shop? No, you can checkout as a guest. However, creating an account lets you track orders and manage your profile easily.
How is my personal data used? Your data is handled in accordance with our [Privacy Policy]. We do not share your information with third parties without consent.
STILL NEED HELP?
Reach out to our support team — we're happy to assist! 📧 connect@aventurine.in We typically respond within 24 business hours.